An effective PMS will:
•
measure the right things – rather than things
that are easy to measure – to ensure the correct focus in changing behavior
•
measure key processes (asset utilisation,
productivity, quality, improvement), and focus on ‘customer satisfaction’
•
ensure information is fed back promptly to the
right places so performance measures result in corrective action – rather than
simply measurement for measurement's sake.
•
be evaluated at all levels. The clarity and
appropriateness of goals, how achievement is measured and the processes for
improvement should all be reviewed.
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